SERVICE AGREEMENT
The following agreement outlines Scooper Trooper Policies and Procedures. By choosing to become a Client, and or paying your first invoice, you acknowledge that you understand and “AGREE” to Scooper Trooper Service Agreement, privacy policy and terms and conditions. Agreements are subject to change.
CUSTOMER RESPONSIBILITIES:
Allowing access into and out of the yard
Notifying our team if there is a change in the number of dogs using the yard
Confining your pet (if they are aggressive) from the yard on date of service. Please note: If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip and your service will be resumed on its next scheduled date.
Area to be serviced shall be free of excessively tall grass, leaves, snow and debris. Our goal is to make EVERY EFFORT to make your yard 100% clean, however, our pooper scoopers understandably cannot clean what they cannot see. If visibility is a concern, you will be notified.
Please notify us at least a week in advance if you want us to skip a service date.
If for any reason you are unhappy with any work performed, please contact us within 24 hours of the visit via phone and we will make every “reasonable” attempt to exceed your expectations.
If you have a card on file that needs to be changed or updated please use our customer portal.
BILLING:
OUR FEE -For your convenience, you will receive an emailed invoice. The first invoice is always due within 48 hours unless otherwise specified. ALL subsequent invoices will be emailed within 24hr. and charged using the preferred payment portal. No refunds or prorates shall be given if you are on vacation. However, you may indeed Pause your service or Cancel your service if service is not needed for an extended period. NO CONTRACTS. NO CRAP!
If a card is declined, services shall be immediately suspended until payment is rendered.
Pricing and promotions are subject to change. In the rare event that this occurs, you will be notified prior to any changes.
HOLIDAYS:
In order to give are team members time with family and improve work life balance we will observe the following Holidays; Memorial Day, Labor Day, Independence Day, Thanksgiving Day and the day after Thanksgiving. We also take 2 Week Vacation over the Christmas holiday to allow our small team to spend time with loved ones. When our services resumes your yard will be cleared of any built up waste at no additional fee will apply. You will be notified of any conflict with service prior to the service date and another day can be scheduled.
LEGAL STUFF:
We reserve the right to temporarily change service days as needed. Weather permitting; our hours are Mondays thru Friday from dusk to dawn. If your service day is missed due to "acts of god", i.e. heavy rain, snow, hurricane, earthquakes, tsunamis, etc., you will not be billed and another day can be scheduled. See Sections 2, 3a and 4 above. Although we try our hardest to keep dogs from escaping, Scooper Trooper cannot be responsible for escaped dogs due to defective gates and / or latches. We will try to notify you if your gate is in need of repair.
